I got in to this annoying situation somehow, my Phone(Moto G4 Plus, Android Nougat version) screen remains off during Incoming call. I need to press power button to turn on screen and then need to click on notification to see who’s calling and answer call.
To my surprise there is no working solution on web to fix this issue. I tried Resetting all preferences, removing screen lock and restart phone.. etc. But nothing worked. Somebody suggested to Format phone to fix this. Which im not really want to do. :O
So I tried different other options. After struggling for 15 mins, I tried to see this Notifications Settings as I thought there should be something wrong there. but I’m not sure which app to see.
Finally I found this simple solution to fix this,
Goto Phone Settings – > Notifications.
Here you need to click on Dropdown icon.
Here you will see different options in Dropdown. Select Shown silently.
You may see below screen,
Click on Phone app. You’ll see Show silently is Turned on.
Just click on it to Turn it off.
Now on wards you’ll see screen turns on when you get a Incoming call.
Hope it helps somebody.